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Charity Mystery Shopping: Supporter Journeys

on Oct 29 in All Posts, Blogs, Customer Journey Mapping Articles, Uncategorized

Guest Author: John Grain. JGA Associates This is an apt analogy for the voluntary sector, grappling with their own journey. How can charity mystery shopping help? It may be fashionable to talk about ‘The Supporter […]

5 Questions You Need To Ask When Embarking on Journey Mapping

on Sep 13 in All Posts, Customer Journey Mapping Articles

Advice from Barbara Williams, Chief Executive, St Peter & St James Hospice   At St Peter & St James Hospice, we are consistently complimented on the care and services we provide. We have a loyal and […]

Customer Journey Mapping Case Studies

on Feb 24 in All Posts, Customer Journey Mapping Articles

Journey Mapping is central to the Customer Experience development toolkit. Take a look at some of our mini Customer Journey Mapping Case Studies to see why it is such a powerful approach to help organisations: develop […]


...successfully combine an enthusiasm and passion for teaching with experience as professional marketers. I have always left sessions feeling inspired and motivated, as well as taking away practical advice and tips- the perfect outcome for anyone attending a training course.

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