Harness the collaborative power of Customer Experience, Marketing and Behavioural Science

If you’ve discovered the secret blend of wisdom from across these different fields, you’ll probably have happy, loyal clients, outstanding experience ratings and a well deserved reputation. But if you are still wondering why not every service-user or customer responds to your marketing efforts, fails to complete their journey or behaves in ways you would least expect…you’re not alone.

The truth is – we are all irrational when it comes to making decisions, but fortunately, we are all predictably irrational.

---

Evidence-based behaviour change strategy

Knowing how customers make decisions and what causes the most friction is half the battle. Understanding what motivates and inspires your customers/service-users will help you determine how to intervene and what types of nudge or incentives might work.

At Envoca, we help organisations build sustainable behavioural strategies for their service-users, customers and employees, by:

• utilising practices from marketing, behavioural insight, behavioural design, customer journey mapping, user-experience and social purpose marketing
• designing behaviour change strategies and nudges
• employing behaviourally informed techniques which empower choice, boost and sustain buy-in
• deploying tried and tested methods from the different disciplines of Behavioural Economics, Psychology, Marketing, and Data Science

… enabling organisations like yours develop and refine products and services that put people first.

Give us a call on +44 (0) 203 740 3412 to talk about your next steps.

Join one of our scheduled public courses or

And why not follow us on Twitter @EnvocaUK or our LinkedIn Company Page Envoca UK