If you’ve discovered the secret blend of wisdom from across these different fields, you’ll probably have happy, loyal clients, outstanding experience ratings and a well deserved reputation. But if you are still wondering why not every service-user or customer responds to your marketing efforts, fails to complete their journey or behaves in ways you would least expect…you’re not alone.
The truth is – we are all irrational when it comes to making decisions, but fortunately, we are all predictably irrational.
Knowing how customers make decisions and what causes the most friction is half the battle. Understanding what motivates and inspires your customers/service-users will help you determine how to intervene and what types of nudge or incentives might work.
At Envoca, we help organisations build sustainable behavioural strategies for their service-users, customers and employees, by:
… enabling organisations like yours develop and refine products and services that put people first.
Give us a call on +44 (0) 203 740 3412 to talk about your next steps.
Join one of our scheduled public courses or
Customer Journey Mapping Part 1 - 10 Jun am, Part 2 - 11 Jun am Design Thinking Prototyping for CX Part 1 - 17 Jun am, Part 2 - 18 Jun am
Collaborative Customer Experience Design Part 1 - 22 Jun am Part 2 - 23 Jun am
Marketing Part 1 - 20 May am, Part 2 - 21 May am
Part 1 - 15 Jun am, Part 2 - 16 Jun am